COMMENT | Over the course of Anwar Ibrahim’s administration since 2022, the establishment of a Malaysian Ombudsman office as a central body to manage and resolve complaints against public service delivery has been consistently touted as a key reform promise.

This promise has been repeated by the administration in national policy documents and in official statements both at the domestic and international levels.

Yet, as we approach the final Parliamentary sitting of 2026 in a few months, the legislation remains to be seen. We, the undersigned organisations and individuals, demand to know: when will the ombudsman be introduced?

The introduction of an ombudsman has been an integral element of this administration’s institutional reform efforts.

It has been mentioned as